Cancellation and Refunds  

Please note this relates to services and items purchased through the store. Refunds related to courses are outlined in the Tuition Fee Policy found  here and requests refunds for any other service provide by Gloucestershire College must be made in writing to [email protected] 

1.1 When purchasing Goods from the College as a consumer, you have the right to cancel an Order within the time limits specified below in Section 1.2 unless the Goods provided fall within the categories listed in Section 1.8. This means that during the relevant period if you change your mind or for any other reason you decide that you do not want to keep the Goods you can notify the College of the cancellation and receive a refund.

1.2 Your right to cancel a Contract in respect of Goods ordered starts from either the date that the Goods are made available to you at the Collection Point or the date on which you receive the Goods (where the Goods are to be delivered). You have a period of fourteen (14) days in which you may cancel the Contract starting from either the day that the Goods are made available at the Collection Point or the date on which you receive them (if delivered by the College).

1.3 In respect of Goods Ordered, cancelled and returned following the processes set out in this section, you will receive a full refund of the price you paid for the Goods any applicable Delivery Charges you paid for. The College will process the refund payable as soon as reasonably practicable any in any case within thirty (30) calendar days of the day you gave the College notice to cancel under Section 1.2. If you wish to return Goods for being faulty the procedure in Section 1.4 will apply.

1.4 If you return Goods to the College because they are faulty or incorrectly described, the College will refund the price of the defective Goods, the applicable Delivery Charges and any reasonable costs you incur in returning the item.

1.5 While in your possession you shall take reasonable care of any Goods delivered to you and ensure that, if you decide to cancel the Contract and return the Goods you return the Goods to the College in the same condition as when you received them (including any original packaging).

1.6 Refund/cancellation notifications for Goods must be received within fourteen (14) days from the dates referred to in Section 1.2 above.

1.7 If you wish to cancel an Order you must inform the College in writing to [email protected] 

Please put ‘Refund Request– Online Store’ in the subject header line. You should include the following details in your notification:  

-details of your Order number; and

-the reason for the cancellation/return.  

You may wish to keep a copy of your cancellation notice for your records.

1.8 The cancellation right referred to in this section does not apply to:  

1.8.1 redeemed print credits or items of a similar nature;

1.8.2 the supply of Goods made to your specification or are personalised or which by their nature cannot be returned or are liable to deteriorate or expire rapidly (i.e. food, beverages or perishables); 

1.8.3 Services where supply has already commenced with your agreement;

1.8.4 the supply of Goods which cannot be returned due to their nature.  

Student Trips

1.9 To avoid difficulties students and parents/carers should be informed that deposits will be required and are non-refundable. Withdrawal from a trip for any reason does not automatically entitle you to a refund of any fees paid. An application for a refund must be made to your Head of School who will direct it through the correct channels.

Non-delivery of Services

1.10 If the College should have to postpone a Service, the College will notify you as soon as possible and provide a new date for the delivery of the Service.  

1.11 If the College should have to cancel the Service, the College will provide you with a refund.  

Please find further information related to Gloucestershire College Policies here.